Privacy Policy

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you shop with us, we gather personal details like your name, address, and email. While browsing, we also collect your IP address to enhance our understanding of your browser and operating system. If you consent, we may send you emails regarding our store, new products, and updates, in accordance with our Messaging Terms and Privacy Policy.

SECTION 2 – CONSENT

How do you obtain my consent? When you share personal information for transactions, such as verifying your card or placing an order, we assume your consent for its use solely for that purpose. Should we require your information for additional reasons like marketing, we will ask for your explicit consent or give you a chance to decline. If you wish to withdraw your consent after opting in, you can do so anytime by contacting us at info@pnwcrystals.com. We may share your personal information if legally mandated or if you breach our Terms of Service.

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – E-commerce

Our store operates on an e-commerce platform for our products and services. Your data is securely stored on our servers, protected by a firewall. For direct payments, Square encrypts your credit card information in compliance with PCI-DSS. Your transaction data is retained only as long as needed to complete the purchase, after which it is deleted. All direct payment gateways comply with PCI-DSS standards established by the PCI Security Standards Council, which includes major brands like Visa, Mastercard, American Express, and Discover. These requirements ensure secure handling of credit card information by our store and its service providers. For further details, you may refer to Squares Terms of Service or Privacy Statement.

SECTION 5 – THIRD-PARTY SERVICES

Typically, our third-party providers will only collect, use, and disclose your information as needed to deliver their services. However, some providers, like payment gateways, have their own privacy policies regarding the information required for your transactions. We advise reviewing these policies to understand how your personal information will be managed. Also, be aware that some providers may operate from different jurisdictions than you or us. If you choose to engage with a third-party service provider for a transaction, your information may be subject to the laws of that provider’s jurisdiction. For instance, if you’re in Canada and a U.S.-based payment gateway processes your transaction, your personal information might be disclosed under U.S. laws, such as the Patriot Act. Once you navigate away from our website or are redirected to a third-party site or application, this Privacy Policy and our Terms of Service no longer apply. We are not liable for other sites’ privacy practices; please review their statements.

SECTION 6 – SECURITY

We prioritize your personal information’s safety by implementing reasonable precautions and adhering to industry best practices to prevent loss, misuse, or unauthorized access. Your credit card details are encrypted with SSL and stored using AES-256 encryption. While no transmission method is completely secure, we comply with PCI-DSS standards and adopt additional industry norms.

SECTION 7 – COOKIES

We use cookies to enhance your experience on our website. You can choose to disable cookies through your browser settings, though this may affect the functionality of the site.

SECTION 8 – CHANGES TO THIS PRIVACY POLICY

We may update this privacy policy at any time, so please check back regularly. Changes will be effective immediately upon posting. If significant updates occur, we will inform you here about the revisions, ensuring you understand what information we gather and how we utilize or disclose it.

REFUND POLICY

Our return policy lasts 14 days. If 14 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.

ITEMS THAT CANNOT BE RETURNED

Certain products are non-returnable, including custom or personalized items and gift cards

WHAT YOU’LL NEED

To complete your return, you must include a receipt or proof of purchase.

Please do not send items back without contacting us first, as we need to approve your return and provide instructions.

REFUNDS

Once we receive and inspect your returned item, we will notify you by email.
If your return is approved, we’ll process your refund and apply it to your in-store credit within a reasonable timeframe.

EXCHANGES

If you need to exchange an item, please contact us first to confirm availability and get instructions.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

HOW TO START A RETURN

To start the return process, please email us at info@pnwcrystals.com with the following information:

1. Order number
2. Item(s) you’d like to return
3. Reason for the return
4. Photos of the item, if applicable